This Privacy Statement applies to processing of personal data carried out by Eatmoi. Controller is the subject that is responsible for the processing of your personal data and who is deciding over the purposes and means of the processing of your personal data. In this case the controller is following:
Eatmoi Store Oy
2. PERSONAL DATA WE COLLECT WHEN USING OUR SERVICES
We have to collect, process, store and sometimes even share different personal data in order to be able to offer you our services. The personal data collected and processed by us can be divided into two general data categories: User Data and Analytics Data.
User Data is personal data collected directly from you. We may collect User Data from our users in a variety of ways, including, when users register to the Eatmoi Services, subscribe to a newsletter or fill out a form. Please note that we also collect details of any transactions and payments you carry out through the Services.
The following personal data collected and processed by us is necessary in order for us to provide our Services. You understand that without this information we cannot process your orders.
When you register a user account and order from the Services, you need to provide us with the following information:
information relating to your payment instrument(s) such as the number of your payment instrument(s) and the expiration date of your payment instrument(s) (required for the purposes of ordering food products via the Services, however not stored by Eatmoi, since Eatmoi uses a third party payment service provider for processing of payments)
In addition to User Data collected from you, we process certain personal data third party service providers provide about you.
If you connect or login to your account with Facebook, Facebook shares with us personal information about you such as your profile picture, a sample of your Facebook friends and your Facebook ID.
We may automatically collect the following Analytics Data when you visit or interact with the Eatmoi Services:
Device Information. We collect the following information relating to the technical device you use when using the Services:
device and device identification number
browser type and version
Internet service providers
advertising identifier of your device
Usage Information. We collect information on your use of the Services, such as:
time spent on the Services
interaction with the Services
information on your orders made through the Services
the URL of the website you visited before and after visiting the Services
the time and date of your visits to the Services
the sections of the Services you visited
the products you searched for while using the Services
We use various technologies to collect and store Analytics Data and other information when the Users visit the Services, including cookies and web beacons.
Web analytics services
The Eatmoi Services use Google Analytics and other web analytics services to compile Analytics Data and reports on visitor usage and to help us improve the Services.
3. PURPOSES AND LEGITIMATE GROUNDS FOR THE PROCESSING OF YOUR PERSONAL DATA
There are several purposes of the processing of your personal data by Eatmoi:
To provide the Services and carry out our contractual obligations (legal ground: performance of a contract and legitimate interest)
Eatmoi processes your personal data to be able to offer the Services to you under the contract between you and Eatmoi.
We use the data for example to handle your payments or any refunds (where applicable) and to provide our partners (the producers and our courier partners) with the information necessary for the preparation or delivery of your order. If you contact our customer service, we will use the information provided by you to answer your questions or solve your complaint.
For our legal obligations (legal ground: compliance with a legal obligation)
Eatmoi processes data to enable us to administer and fulfil our obligations under law. This includes data processed for complying with our bookkeeping obligations and providing information to relevant authorities such as tax authorities.
For claims handling and legal processes (legal ground: legitimate interest)
Eatmoi may process personal data in relation to claims handling, debt collection and legal processes. We may also process data for the prevention of fraud, misuse of our services and for data, system and network security.
For customer communication and marketing (legal ground: legitimate interest)
Eatmoi processes your personal data to contact you regarding the Services and to inform you of changes relating to them. Your personal data are also used for the purposes of marketing the Services to you.
For quality improvement and trend analysis (legal ground: legitimate interest)
We may also process information about your use of the Services to improve the quality of the Services. In order to ensure that our services are in line with your needs, personal data can be used for things like customer satisfaction surveys. When possible, we will do this using only aggregated, non-personally identifiable data.
Legal grounds for processing
Eatmoi processes your personal data to perform our contractual obligations towards you and to comply with legal obligations. Furthermore, we process your personal data to pursue our legitimate interest to run, maintain and develop our business and to create and maintain customer relationships. When choosing to use your data on the basis of our legitimate interests, we weigh our own interests against your right to privacy and e.g. provide you with easy to use opt-out from our marketing communications and use pseudonymized or non-personally identifiable data when possible.
We do not share your personal data with third parties outside of Eatmoi’s organization unless one of the following circumstances applies:
For the purposes set out in this Privacy Statement and to authorized service providers
To the extent that third parties (such as the producers which prepare your order and our courier partners who deliver your order) need access to personal data in order for us to perform the Services, we provide such third parties with your data. Furthermore, we may provide your personal data to our affiliates or to authorized service providers who perform services for us (including data storage, accounting, sales and marketing) to process it for us and to payment service providers to process your payments to us.
When data is processed by third parties on behalf of Eatmoi, Eatmoi has taken the appropriate contractual and organizational measures to ensure that your data are processed exclusively for the purposes specified in this Privacy Statement and in accordance with all applicable laws and regulations and subject to our instructions and appropriate obligations of confidentiality and security measures.
For legal reasons and legal processes
We may share your personal data with third parties outside Eatmoi if we have a good-faith belief that access to and use of the personal data is reasonably necessary to: (i) meet any applicable law, regulation, and/or court order; (ii) detect, prevent, or otherwise address fraud, crime, security or technical issues; and/or (iii) protect the interests, properties or safety of Eatmoi, the Eatmoi users or the public as far as in accordance with the law. When possible, we will inform you about such processing.
For other legitimate reasons
If Eatmoi is involved in a merger, acquisition or asset sale, we may transfer your personal data to the third party involved. However, we will continue to ensure the confidentiality of all personal data. We will give notice to all the Eatmoi users concerned when personal data is transferred or becomes subject to a different privacy statement.
With your explicit consent
We may share your personal data with third parties outside Eatmoi when we have your explicit consent to do so. You have the right to withdraw this consent at all times free of charge by contacting us.
5. STORAGE PERIOD
Eatmoi does not store your personal data longer than is legally permitted and necessary for the purposes of providing the Services or the relevant parts thereof. We will delete your personal data either if you wish and let us know or three years after we collect your data. If your account is inactive for three years, we will also delete your account.
In addition to the deletion rules defined by us, there are other legal retention periods which we must also observe. For example, tax data must be kept for a period of between six and ten years or even longer in some cases. These special retention periods vary according to legal requirements.
Therefore, despite your request for deletion of your data, we may still have to store some of the stored data due to legal regulations. In this case, however, we will restrict data from further processing.
6. YOUR RIGHTS
You have the right to receive explicit information from Eatmoi about the personal data we have stored about you, free of charge.
In addition, you have the following rights:
Right of access – The right to know what data was collected and how it is processed
Right to rectification – The right to request the modification of personal data if it is not up to date
Right to erasure – The right to request the deletion of personal data
Right to restriction of processing – The right to limit processing of personal data
Right to data portability – The right to transfer personal data in a machine-readable format
Right to object – The right to withdraw from given consent or object to the processing of personal data
The abovementioned rights may be used by sending a letter or an email to us on the addresses set out above, including the following information: the full name, address, email address and a phone number. We may request the provision of additional information necessary to confirm the identity of the User. We may reject or charge requests that are unreasonably repetitive, excessive or manifestly unfounded.
7. LODGING A COMPLAINT
In case the User considers our processing of personal data to be inconsistent with the applicable data protection laws, the User may lodge a complaint with the local supervisory authority for data protection in Finland, the Data Protection Ombudsman (tietosuoja.fi). Alternatively, the User may lodge a complaint with the local supervisory authority for data protection of the User’s country of domicile.
8. INFORMATION SECURITY
Should a security breach occur that is likely to have negative effects on the privacy of the Users, we will inform the relevant Users and other affected parties, as well as relevant authorities when required by applicable data protection laws, about the breach as soon as possible.